If the payment wasn't captured, then the payment status changes to Voided.When you cancel an order, the payment status changes as follows: To get items returned, use the returns process.Īrchive the order if it isn't automatically archived.Ĭredit card transaction fees aren't returned to you when you issue a refund.Īfter you cancel an order, the details about what items are restocked and refunded is stored in the order's Timeline. If you purchased a shipping label for this order, then you can void the label.Ĭanceling an order prevents you from collecting payment. If you use a third-party fulfillment service, then you might need to follow up. To avoid chargebacks, ensure that you track non-refunded orders for follow-up. You can't issue a partial refund during the cancellation process, so select this option if you want to issue a partial refund after you cancel the order or if you want to investigate before issuing a refund. Refund later: If selected, then no refund is automatically issued.Refund the full amount: If selected, then a full refund is automatically issued.When you cancel the order, there are two refund options: Order cancellation and follow-up actions State of the order You can also cancel an order if an item was ordered and isn't available.ĭepending on the state of the order when you cancel it, you might need to do follow-up actions. For example, if a customer requests a cancellation or you suspect the order is fraudulent, then you can cancel the order to help prevent staff or fulfillment services from continuing work on the order. Canceling an order indicates that you are halting order processing.
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